Careers at GAM

At GAM, our most important assets are our employees. Our team members are customer centric, responsive, educated, and ethical in everything that they do. They are treated like family, empowered to make decisions and are provided with a dynamic environment which allows for professional and personal growth.

GAM offers a compensation and benefits package that includes a competitive salary, bonus, choice of medical plans, company paid life insurance and disability plans, 401(k) and profit sharing plan, paid time off, holidays, flexible work schedule, business casual environment, and more.

Opportunities Currently Available:

Customer Service Representative

GAM Can, Just ASK! That is the spirit of our entrepreneurial culture. We live and breathe our core values which are: Teamwork, being Action-Oriented, Building Long-Term Relationships, Professionalism, and Having Fun. We are looking for a Customer Service Representative to join our team who has that same passion, that same spirit and values.

GAM Enterprises manufactures precision mechanical components used in the Factory Automation Industry. We take pride on our excellent customer service and for being a company that is good to work with. Our Customer Service Representative will help us live up to our high standard of service and support our goals. The ideal candidate will be someone who excels working in our fast-paced company, where the velocity from the time of order, design, manufacture, and ship is very high. It is also an environment where everyone makes a difference.

The Customer Service Representative will report to the Sales Manager on-site at our Mount Prospect, IL headquarters.

Responsibilities

The Customer Service Representative is responsible for day-to-day service and support for GAM’s customers, sales agents, distributors, and internal departments. This position provides service in a high performance, customer focused environment. This position requires a high level of accuracy and is for someone who is detail orientated. A successful Inside Sales Representative will have a positive attitude, thrive in a team environment, and can handle a high volume of activity.

Provide highly responsive service and support to our customers and agents in a courteous, professional, and efficient manner.
Manage and prioritize customer needs and requests; answer questions and solve customer problems promptly and effectively.
Administrative duties regarding transactional processes including order entry, price / availability, quotes, and other inquiries.
Manage customer issues and problems to ensure inquiries are directed to the appropriate internal areas and issues are resolved in a timely manner and with accurate information.
Coordinate with internal groups to exceed service level expectations and provide continuing visibility of commitments to the customer.
Resolve matters pertaining to order entry, administration, completion, and shipment with in-house groups.
Build strong relationships that promote trust and confidence with the customer, sales rep, distributors, and internal departments

The ideal candidate will possess the following qualifications:

Associates degree in business or related field with 2-3 years’ experience in a customer facing position, OR entry level with a bachelor’s degree in business, marketing, or communications.
Computer proficiency with Microsoft Office (Word, Excel, PowerPoint).
Past work experience in an administrative customer service support role.
Strong written communication skills to write business correspondence, activity, and project reports.
Verbal communication skills to articulate clearly and effectively with external customers and company employees.

Compensation & Benefits:

Our compensation package will include base salary, choice of 4 medical plans, company paid life insurance and short and long-term disability. 401(k) with match, paid time off, 9 paid holidays, flexible work schedule, business casual environment, and more.

Submit your resume!

If you are qualified and interested in this position, we encourage you to contact us at careers@gamweb.com.

Please, no 3rd party contacts – candidates only.

Our Values

GAM Can! That is our passion. The spirit of our entrepreneurial culture. We live and breathe our core values of Teamwork, being Action-oriented, building Long-term relationships, being Professional at what we do, and having Fun.

Teamwork: We will be respectful and helpful to one another and be held accountable for our actions and our work. Great teams perform well when everyone is working together for the common good and genuine desire to help!
Action Oriented: We are doers not talkers, meaning, “We walk the talk.” We take responsibility of a problem or opportunity to the end and not hand it off to another person until it is resolved. There is strong sense of urgency because solving problems quickly and accurately will prevail in the customer’s mind.
Long-term Relationships: We are not interested in relationships that are short-lived. Relationships are the core to our business and trust is the foundation of our relationships. We will be true to our customers, our vendors and our employees. We strive for great friendship in these relationships because in the end we are here to enjoy one another and serve.
Professionalism: We are not just talking about our appearance when we are defining professionalism. It‘s about being knowledgeable, learning to better oneself, truly listening to others when they are talking, doing it right the first time (quality not quantity)and taking pride in the work you do.
Fun: We strive for a fun atmosphere at GAM. We know that with every business, there is pressure but we need to balance that pressure, with fun. We encourage activities that build friendships to know the whole person not just the work person.

Our Culture